Política de reembolso

RETURN-REFUND POLICY

Customer Satisfaction is Our #1 Priority! We are proud to offer our customers the highest quality merchandise along with unbeatable prices. Upon receiving your merchandise, we are confident that it will surpass your expectations.


100% MONEY BACK GUARANTEE, NO QUESTIONS ASKED!

Return & Refund Instructions:

  • If you are not 100% satisfied with your purchase, you may simply exchange or return the unused item in its original condition for a full refund (minus shipping charges) within 30 days of purchase.
  • You can return your wedding band within 30 days of receiving the item to be re-sized. We will re-size your ring up to one full size free of charge. You will only have to pay for the shipping to and from our facility. Diamond & Handmade Braided Wedding Bands are not resizeable.
  • If any alterations have been made or if the item is worn, it is NOT refundable or exchangeable.
  • Shipping, Handling and Insurance costs are not refundable unless LTB Jewelry is liable for an error.
  • For rush delivery, shipping fees will not be refunded under any circumstances.
  • It will take approximately 2 business days for your payment to be refunded
  • Ltbjewelry.com is not responsible for orders placed by customers for wrong sizes or for any other incorrect information. However, we can correct sizes up to 1 full size for rings (only if the ring can be resized) free of charge. The customer will be responsible for shipping costs.
  • Before returning the item, please contact us at info@ltbjewelry.com in order to initiate the return process.
  • Please send the package to our shipping and receiving department at: LTB Jewelry, 17 E. 48th Street Suite.901 New York, NY, 10017 USA


Policy on Comparison Purchasing for Wedding Bands:

Comparison purchasing is when you buy several items with the intention of keeping the item you like best and then return the remaining items. We do not allow returns on comparison purchasing. The cost of making and re-stocking multiple items is simply too expensive. If you are concerned with making a jewelry purchase and would like to confirm the quality of a LTB Jewelry item, we would be happy to help you.